Redhorn Physiotherapy is committed to protecting the privacy of all individuals using the service. It is registered with the Information Commissioners Office , registration number ZA107694 and complies with the professional standards of the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP)
Redhorn Physiotherapy is legally bound to collect personal information from an individual to support their treatment process or in order to collect appropriate information to handle their enquiry.
Personal information may include name, date of birth, address, email address, contact number, source of referral and brief detail of their condition requiring physiotherapy and may be collected in a number of ways, depending upon the situation:
Over the telephone e.g. to confirm details of their personal information/ treatment status / referral source / appointment time and date etc
By email e.g. in response to an enquiry by a patient
On initial assessment where each individual completes various forms for their physiotherapy records
Photography / video if this enhances your treatment and always with your permission
At the point of referral from an external source e.g. through an insurance intermediary that may be referring the individual as personal information is sent to us by them about the individual being referred
Through an informal or formal complaint, where details are required in order to handle the complaint effectively and in accordance with the Complaints Policy and Procedure.
When an individual discloses personal information about themselves verbally, or in writing, they consent to our use of the information for physiotherapy purposes. This information is held and used in compliance with the Data Protection Act 1998 (see Confidentiality and Data Protection Policy).
Personal information is not disclosed to any third party without obtaining your prior consent, unless we are required to do so by the referral source (as agreed between the referral source and individual being referred), or by law. We may also use the information when contacting your general practitioner, surgeon, consultant or another medical practitioner . Permission is always asked before this
What is done with the information
We require this information to understand your needs and provide you with a better service.
Personal information is not disclosed to any third party without obtaining your prior consent, unless we are required to do so by the referral source (as agreed between the referral source and individual being referred), or by law.